The Repair Process – From Estimate to Payment

1)   Estimate Written

  • Photos taken
  • Authorization Form Signed
  • Estimate & parts usage reviewed with customer
  • Estimate locked

2)   Scheduled In

3)   Call to Confirm Appointment

  • Notify the estimated number of days to repair
  • Who is paying?
  • Parts Deposit
  • Determine if customer will be using a rental vehicle or not
  • Ask customer to be sure to remove any personal belongings:  garage door openers, CD’s, etc.

4)   Order Parts

5)   Parts Received

  • Parts checked in & verified
  • Invoices entered into management system
  • Part price changes acknowledged
  • Freight recorded

6)   Vehicle Arrives

  • Review contact information
  • Review estimate with customer
  • Vehicle Check-in/Waiver Form completed with customer.   Ask about dash lights, special requests, etc
  • Up-sale:  Windshields, tires, rock chips, interior/exterior details
  • Ask customer to be sure to remove any personal belongings:  garage door openers, CD’s, etc.

7)   Vehicle Check-In

  • Vehicle Washed
  • Vehicle reviewed for prior damage after vehicle is washed
  • Damage to vehicle compared with estimate
  • Prior damage marked with washable marker
  • Pre-Post Vehicle repair QC check list completed
  • Vehicle Check-in inspection completed
  • Vehicle interior & exterior video’d
  • Special customer request written on driver window
  • Sublet items written on driver window
  • Dash codes marked on driver window
  • Vehicle labeled with RO & job jacket hung on rear view mirror
  • Up-sale sheet completed and turned into CSR
  • Vehicle assigned to technician

8)   Disassembly/Mapping

  • Technician drives vehicle into stall
  • Technician reads estimate
  • Technician reads notes on driver window
  • Technician disassembles vehicle 100%
  • Technician looks for additional hidden damage
  • Technician separate good & bad parts
  • Technician obtains parts from Parts person
  • Technician mirrors each part with the vehicle
  • Vehicle sent to Sublet/Mechanical
  • Vehicle sent to Frame rack if necessary

9)   Disassembly/Mapping (cont)

  • Technician writes supplement with Estimator & Painter
  • Photos of broken parts are taken
  • Photos of additional damage are taken
  • Parts needing paint is given to Painter

10)  Estimator writes supplement

  • Estimator adds photo to file
  • Estimator calls customer to notify them if additional damage was found
  • Customer is notified if additional parts and or labor is needed for a complete repair
  • Approval from customer required before continuing with repairs
  • Supplement parts are ordered

11)  Vehicle is repaired

  • Vehicle is Quality Controlled prior to Paint

12)  Supplement parts are received

  • Supplement parts mirrored to damaged parts by Technician
  • Supplement invoices are entered into management system

13)  Vehicle is sent over to Paint shop

  • Vehicle is prepped and masked for primer
  • Vehicle is prepped and masked for paint
  • Vehicle is Painted
  • Vehicle is Quality Controlled for any paint flaws

14)  Reassembly

  • Vehicle goes back to Body Shop for reassembly
  • Vehicle reassembled
  • Depending on the repair, fluids are checked
  • Test drive made if deemed by repair

15)  Sublet

  • Vehicle taken to sublet vendor for: alignment, code reset, tires, etc.
  • Vehicle is Quality Controlled
  • All invoices for sublet, body supplies, fasteners etc entered into management system

16)  Office

  • Office personnel balances estimating file to management file
  • Customer notified of target completion date and approximate time
  • Final invoice printed

17)  Detail

  • Vehicle is clean both inside and out
  • Pre-Post Vehicle repair QC check list completed
  • Vehicle Quality Controlled
  • Vehicle is placed on delivery row

18)  Customer Pick-Up 

  • Vehicle is reviewed with customer
  • Final invoice with warranty presented to customer
  • Payment is collected
  • Key’s given to customer
  • Rental company notified of rental drop off if applicable

Going Green

At High Tone Auto Body we are doing our part to protect the environment.  Below is a list of things we have done and are doing to help keep our shop running efficiently and effectively.

We Recycle:

  • Aluminum cans
  • Antifreeze
  • Batteries
  • Hazardous waste
  • Cardboard
  • Fluorescent light bulbs
  • Plastic bottles
  • Newspaper
  • Office paper
  • Oil
  • Scrap metal & aluminum
  • Tires
  • Wheels

We Reuse:

  • A/C coolant gets cleaned and filtered on site by our recycler
  • Floor absorbent for minor spills
  • Packaging material
  • Plastic file folders job jackets
  • Repair damaged parts when applicable
  • Scrap paper

Auto Parts:

Auto recyclers allow both the public as well as body shops to purchase good used parts for resale. Some of the benefits of using a used part are:
The part was made by the original equipment manufacturer (OEM)

  • Part fit
  • Lower cost
  • Locating discontinued or hard to find parts
  • Helping the environment by reducing waste

Refurbished or Reconditioned Parts

Using either refurbished or reconditioned parts allows for recycling of already used parts. Some examples are listed below:

  • Bumper covers
  • Headlamps
  • Wheels

Lean Processes:

  • Inventory control
  • Scanning vs printing
  • E-mail vs. faxing
  • Minimal inventory of chemicals – buy only what we need
  • Lights out at lunch time and after hours
  • Programmable thermostats & water sprinkler system
  • Zeri-scape landscaping
  • Use of HVLP (high volume, low pressure) paint spray guns for maximum paint to panel efficiency
  • Regular maintenance of equipment to ensure maximum efficiency
  • Switched to the more energy efficient T8 fluorescent light bulbs & ballasts
  • Switched from PCB containing ballasts to non-PCB containing ballasts
  • Compliance with Local, State and Federal Regulations

Trust: The Way We Do Things

Training – Employees attend annual continuing education which is critical to keep apprised of the ever changing automotive industry. Metals used to build todays light weight vehicles now require special equipment to work on them. HTAB has the trained staff to use the latest frame measuring system to accommodate the high tech metals used in today’s vehicles.

Repair – Once the estimate has been written, the technician will read the estimate and disassemble the vehicle to look for any hidden damage, during the discovery process a supplement may be needed in which additional parts and labor may be required for a complete repair. The more complete the estimate the more accurate the repairs and the faster we can return the vehicle back to the customer.

Universal Equipment – Our shop is supplied with up to date and well maintained equipment. As vehicles become more complicated with the increased technology so do the tools and equipment needed to work on them. We have the latest frame and structure equipment on today’s market available to repair the complex vehicles on our streets and roadways.

SOP’s – Standard Operating Procedures are in place for the entire shop and each department. Check lists are used to ensure final quality control.

Trust – Our employees, processes, procedures & equipment help us to help you have a pleasant experience. If for some reason you are not satisfied with your repair, have a question or concern, please call 970-927-4351 or stop by at any time so that we may address the issue immediately. We strive to earn your trust.