1) Estimate Written
- Photos taken
- Authorization Form Signed
- Estimate & parts usage reviewed with customer
- Estimate locked
2) Scheduled In
3) Call to Confirm Appointment
- Notify the estimated number of days to repair
- Who is paying?
- Parts Deposit
- Determine if customer will be using a rental vehicle or not
- Ask customer to be sure to remove any personal belongings: garage door openers, CD’s, etc.
4) Order Parts
5) Parts Received
- Parts checked in & verified
- Invoices entered into management system
- Part price changes acknowledged
- Freight recorded
6) Vehicle Arrives
- Review contact information
- Review estimate with customer
- Vehicle Check-in/Waiver Form completed with customer. Ask about dash lights, special requests, etc
- Up-sale: Windshields, tires, rock chips, interior/exterior details
- Ask customer to be sure to remove any personal belongings: garage door openers, CD’s, etc.
7) Vehicle Check-In
- Vehicle Washed
- Vehicle reviewed for prior damage after vehicle is washed
- Damage to vehicle compared with estimate
- Prior damage marked with washable marker
- Pre-Post Vehicle repair QC check list completed
- Vehicle Check-in inspection completed
- Vehicle interior & exterior video’d
- Special customer request written on driver window
- Sublet items written on driver window
- Dash codes marked on driver window
- Vehicle labeled with RO & job jacket hung on rear view mirror
- Up-sale sheet completed and turned into CSR
- Vehicle assigned to technician
8) Disassembly/Mapping
- Technician drives vehicle into stall
- Technician reads estimate
- Technician reads notes on driver window
- Technician disassembles vehicle 100%
- Technician looks for additional hidden damage
- Technician separate good & bad parts
- Technician obtains parts from Parts person
- Technician mirrors each part with the vehicle
- Vehicle sent to Sublet/Mechanical
- Vehicle sent to Frame rack if necessary
9) Disassembly/Mapping (cont)
- Technician writes supplement with Estimator & Painter
- Photos of broken parts are taken
- Photos of additional damage are taken
- Parts needing paint is given to Painter
10) Estimator writes supplement
- Estimator adds photo to file
- Estimator calls customer to notify them if additional damage was found
- Customer is notified if additional parts and or labor is needed for a complete repair
- Approval from customer required before continuing with repairs
- Supplement parts are ordered
11) Vehicle is repaired
- Vehicle is Quality Controlled prior to Paint
12) Supplement parts are received
- Supplement parts mirrored to damaged parts by Technician
- Supplement invoices are entered into management system
13) Vehicle is sent over to Paint shop
- Vehicle is prepped and masked for primer
- Vehicle is prepped and masked for paint
- Vehicle is Painted
- Vehicle is Quality Controlled for any paint flaws
14) Reassembly
- Vehicle goes back to Body Shop for reassembly
- Vehicle reassembled
- Depending on the repair, fluids are checked
- Test drive made if deemed by repair
15) Sublet
- Vehicle taken to sublet vendor for: alignment, code reset, tires, etc.
- Vehicle is Quality Controlled
- All invoices for sublet, body supplies, fasteners etc entered into management system
16) Office
- Office personnel balances estimating file to management file
- Customer notified of target completion date and approximate time
- Final invoice printed
17) Detail
- Vehicle is clean both inside and out
- Pre-Post Vehicle repair QC check list completed
- Vehicle Quality Controlled
- Vehicle is placed on delivery row
18) Customer Pick-Up
- Vehicle is reviewed with customer
- Final invoice with warranty presented to customer
- Payment is collected
- Key’s given to customer
- Rental company notified of rental drop off if applicable
